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FAQ

Support

There are five stages to being issued an GenuineSSL, GenuineSSL Pro or GenuineSSL Wildcard Certificate.

Please select the area in which you require support:

1. Creating your CSR (Certificate Signing Request)

2. Buying your Certificate - buy now!

3. Being validated for your Certificate Application - what happens and what you may need to do once you have purchased

4. Installing your Certificate

5. Displaying your site seal - Let your customers know you are secure!

Contact Support for any technical or installation issues:
Email: support@genuinessl.com
Telephone: 1(800)731-0256


Replacement Policy:
Should you make a mistake in your CSR please contact support@genuinessl.com immediately and we will replace your Certificate or amend your current request. Please note that we will replace or refund a Certificate within 30 days from the issuance date.